Effective Date: 22/09/2023

Thank you for shopping at Onufri Shop (“Website”). We want you to be completely satisfied with your purchase. However, we understand that occasionally, you may need to return a product. Please read our Returns Conditions carefully to ensure a smooth return process.

1. Return Eligibility

a. Eligibility Criteria:

• The product must be unused, undamaged, and in its original packaging.
• Initiate return requests within 2 days from the date of delivery.
• Products must have been purchased directly from our Website.

b. Non-Returnable Items:

• Personalized or custom-made products.
• Perishable goods (e.g., food items).
• Intimate or sanitary products.
• Gift cards.

2. Return Process

a. Contact Us: To initiate a return, please contact our customer support team at help@onufrishop.com. Provide your order number, reason for return, and attach clear photographs of damaged or defective products, if applicable.

b. Approval: We will review your return request and provide instructions upon approval.

c. Return Shipping: Unless the return is due to an error on our part (e.g., wrong item shipped, damaged product), you are responsible for the return shipping costs.

3. Refunds

a. Processing Time: Refunds will be processed within 14 business days of receiving the returned product.

b. Payment Method: Refunds will be issued to the original payment method used for the purchase.

c. Partial Refunds: In some cases, partial refunds may be issued for items not in their original condition or missing parts.

4. Exchange Policy

a. Exchange Requests: To exchange a product for a different size, color, or variant, please contact us to initiate the process.

b. Time Frame: Exchange requests must be made within 2 days from the date of delivery.

5. Damaged or Defective Products

a. Reporting Issues: If you receive a damaged or defective product, please contact us immediately. Include clear photographs of the issue.

b. Assessment and Resolution: We will assess the issue and provide instructions for resolution, which may include a refund, replacement, or repair.

6. Cancellations

a. Order Cancellation: To cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund.

b. Shipped Orders: If the order has already shipped, the standard return process applies.

7. International Returns

a. International Returns: For international orders, please be aware that return shipping costs and customs duties or taxes associated with the return may be the responsibility of the customer.

8. Restocking Fees

a. Restocking Fees: In certain cases, restocking fees may apply. These fees will be communicated to you in advance and may be deducted from the refund amount.

9. Return Packaging Guidelines

a. Packaging Requirements: Please follow these packaging guidelines when returning items:

• Use a sturdy box or packaging material to protect the item.
• Include any required documentation or labels.

10. Return Address

a. Return Address: Ship return address will be specified from us after the process approvation.

11. Return Authorization

a. Return Authorization (RMA): Contact us to obtain a Return Merchandise Authorization (RMA) number before returning any products. We will guide you through the process and provide the necessary RMA number.

12. Handling Fees

a. Handling Fees: Handling fees may apply in certain cases to cover the cost of processing returns. Handling fees will be specified at the time of return initiation.

13. Return Confirmation

a. Return Confirmation: Once your return is processed successfully, we will notify you via email or your preferred communication method. This notification will confirm the completion of your return and the issuance of any refunds or replacements.

14. Returns Tracking

a. Tracking Information: We strongly recommend keeping records of your return shipment, including tracking information and shipping receipts. This documentation is essential in case of any issues during the return process.

15. Legal Compliance

a. Legal Compliance: We are committed to complying with all applicable laws and regulations, including consumer protection laws. If you have concerns or issues related to your return, please contact us, and we will address them promptly.

16. Contact Information for Escalations

a. Escalation Contacts: For escalated return-related issues or specific concerns requiring further attention, please reach out to our customer relations team at help@onufrishop.com.